JOB SATISFACTION AND ITS DETERMINANTS AMONG CHILD PROTECTION OFFICERS, PUNJAB PAKISTAN: A CROSS-SECTIONAL SURVEY

Abstract

Objective: To assess the job satisfaction among officers, working in Child Protection and Welfare Bureau of
Punjab (CPWB).

Study Design: Cross sectional study.

Place and Duration of Study: Study conducted in 7 working Child Protection and Welfare Bureaus of Punjab,
from Nov 2018 to May 2019.

Methodology: There are 7 Child Protection and Welfare Bureaus in Punjab and 75 child protection officers all are selected for census data collection. The study has been done on child protection officers of Punjab.

Results: Fifty three percent were male respondents and female were 47% while married respondents were
40 (60%). Education status was postgraduate and M. Phil 18 (25%). Permanent employees were 40 (57%) and
mostly (40%) had experience of work more than 10 years. Fifty seven percent (n=40) child protection officers were unsatisfied for nature of work. Sixty two (88.6%) were unsatisfied with their interpersonal relationships with co-workers. Thirty seven (52.9%) were unsatisfied due to their pay & allowances. Thirty eight (54.3%) were
unsatisfied from working environment. Thirty eight (54.3%) were unsatisfied from training.

Conclusion: In conclusion, this study identified multiple factors that contribute to worker satisfaction. When
adequate support is provided, there is a reduction in stress, which leads to higher levels of job satisfaction, and
ultimately retention of staff.