Patient Satisfaction with Inpatient Hospital Services: A Cross Sectional Survey of Admitted Patients of Combined Military Hospital, Malir Cantt, Karachi

  • Samira Faiz Bari Karachi Institute of Medical Sciences, Karachi/National University of Medical Sciences (NUMS) Pakistan
  • Hamid Jamal Siddiqui Combined Military Hospital Malir/National University of Medical Sciences (NUMS) Pakistan
  • Farhan Muhammad Qureshi Karachi Institute of Medical Sciences, Karachi/National University of Medical Sciences (NUMS) Pakistan
  • Sehrish Zahra Karachi Institute of Medical Sciences, Karachi/National University of Medical Sciences (NUMS) Pakistan
  • Muhammad Tahir Combined Military Hospital Malir/National University of Medical Sciences (NUMS) Pakistan
  • Saba Rizwan Karachi Institute of Medical Sciences, Karachi/National University of Medical Sciences (NUMS) Pakistan
Keywords: Hospital services, Indoor patients, Inpatients, level of satisfaction, Patients satisfaction

Abstract

Objective: To assess the level of satisfaction regarding the admission process, treatment process, nursing care and general support services amid patients admitted in various hospital departments.

Study Design: Hospital-based cross-sectional survey.

Place and Duration of Study: Combined Military Hospital, Malir Cantt, from Oct 2018 to Sep 2019.

Methodology: Data was collected from 522 participants. An inpatient feedback form was used to assess satisfaction among admitted patients.

Result: Out of 522, 256 (49%) participants ranked health care facilities as excellent and199 (38%) participants ranked health care facilities as good. Out of 53 (10%) participants were satisfied, while only 16 (3%) were discontented with current hospital facilities.

Conclusion: This survey has provided deep insight into the contemporary health care services of the hospital. Being a costeffective organization, CMH Malir Cantt has delivered excellent quality care to patients through continuous efforts towards betterment in every discipline deemed to the medical facility.

Downloads

Download data is not yet available.
Published
2022-05-01
How to Cite
Bari, S., Siddiqui, H., Qureshi, F., Zahra, S., Tahir, M., & Rizwan, S. (2022). Patient Satisfaction with Inpatient Hospital Services: A Cross Sectional Survey of Admitted Patients of Combined Military Hospital, Malir Cantt, Karachi. PAFMJ, 72(2), 585-89. https://doi.org/10.51253/pafmj.v72i2.4140
Section
Original Articles

Most read articles by the same author(s)