Patient Satisfaction with Inpatient Hospital Services: A Cross Sectional Survey of Admitted Patients of Combined Military Hospital, Malir Cantt, Karachi

Samira Faiz Bari; Hamid Jamal Siddiqui; Farhan Muhammad Qureshi; Sehrish Zahra; Muhammad Tahir; Saba Rizwan

doi:10.51253/pafmj.v72i2.4140

Authors

Samira Faiz Bari Karachi Institute of Medical Sciences, Karachi/National University of Medical Sciences (NUMS) Pakistan
Hamid Jamal Siddiqui Combined Military Hospital Malir/National University of Medical Sciences (NUMS) Pakistan
Farhan Muhammad Qureshi Karachi Institute of Medical Sciences, Karachi/National University of Medical Sciences (NUMS) Pakistan
Sehrish Zahra Karachi Institute of Medical Sciences, Karachi/National University of Medical Sciences (NUMS) Pakistan
Muhammad Tahir Combined Military Hospital Malir/National University of Medical Sciences (NUMS) Pakistan
Saba Rizwan Karachi Institute of Medical Sciences, Karachi/National University of Medical Sciences (NUMS) Pakistan

DOI:

https://doi.org/10.51253/pafmj.v72i2.4140

Keywords:

Hospital services, Indoor patients, Inpatients, level of satisfaction, Patients satisfaction

Abstract

Objective: To assess the level of satisfaction regarding the admission process, treatment process, nursing care and general support services amid patients admitted in various hospital departments.

Study Design: Hospital-based cross-sectional survey.

Place and Duration of Study: Combined Military Hospital, Malir Cantt, from Oct 2018 to Sep 2019.

Methodology: Data was collected from 522 participants. An inpatient feedback form was used to assess satisfaction among admitted patients.

Result: Out of 522, 256 (49%) participants ranked health care facilities as excellent and199 (38%) participants ranked health care facilities as good. Out of 53 (10%) participants were satisfied, while only 16 (3%) were discontented with current hospital facilities.

Conclusion: This survey has provided deep insight into the contemporary health care services of the hospital. Being a costeffective organization, CMH Malir Cantt has delivered excellent quality care to patients through continuous efforts towards betterment in every discipline deemed to the medical facility.