Ineffective Transition of Patients During Shift Handover Process of Nurses in Private Sector Tertiary Care Hospital of Peshawar, Pakistan
Keywords:Communication, Patient safety, Shift handover
Objective: To explore the factors hindering the shift handover process of nurses and the types of training in a private tertiary care hospital of Peshawar, Pakistan.
Study Design: Cross-sectional study.
Place and Duration of Study: Northwest General Hospital, Peshawar Pakistan, from Nov 2016 to Aug 2018.
Methodology: The sample population comprised 112 registered nurses with at least one year of experience. A structured questionnaire was used for data collection.
Results: Of the participants, 6 (54.5%) were males, and 51 (45.5%) were females. The mean age of the participants was 27.86 ± 4.57 years. The most prominent alarming factor was messy record 100 (89.3%). 94 (83.9%) participants described interruption by parents' relatives, 97 (86.6%) participants identified staff shortage, difficulty in recognizing essential information was described by 92 (82.1%) study participants and long-working hours was identified by 89 (79.5%) participants. No significant association was found between gender and the working environmental factors.
Conclusion: There are multiple factors that affect the process of shift handover. The health care organizations must ensure proper training of the nursing staff and provide an appropriate environment during shift handover to maintain patient safety.